ArcaMax

When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do?

Q: I purchased a ticket from Boston to Madrid on Iberia Airlines through its website, but I didn't receive a confirmation. When I called Iberia, an...Read more

British Airways cancels Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund?

Q: I just completed a Road Scholar trip to Egypt, but on the trip home, British Airways canceled my flight four hours before its ...Read more

After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem.

Q: Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin...Read more